| Document | Download |
| McAllen Strategic Business Plan Cause and Effect Map (DRAFT) |  |
| McAllen Strategic Business Plan | |
| City Organizational Chart | |
| 2011 National Citizen Survey |
| Commission Presentation 4/25/2011 | |
| Complete Report 2011 | |
| Benchmark Report 2011 | |
| Report of Demographic Subgroup Comparisons | |
| Data Definitions | |
| McAllen Data 2011 | |
| 2008 National Citizen Survey Report |
| Complete Report | |
| ICMA Complete Performance Report |
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The City of McAllen belongs to ICMA (International City/County Manager’s Association) and is part of their Center for Performance Measurement. The City of McAllen is in the process of updating our performance reporting. This report is just one tool the City uses to gauge the performance of departments related to efficiency and customer satisfaction.
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| ICMA 2011 Report of 2010 Comparative Performance | |
| ICMA 2010 Report of 2009 Comparative Performance | |
| 2011 Internal Services - Customer Survey |
| Internal Services Customer Survey | |
| Sales Tax Revenue Reports |
| Year to Date Sales Tax vs. Budget - January 2012 | |
| Year to Date Sales Tax vs. Previous Year - January 2012 | |