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Connect, Disconnect, Transfer Services

Connect New Service

Residential Service

New customers or those without an existing account apply in person in the lobby of city hall Monday-Friday. If you are not able to apply in person, you may send someone with an informal letter of authorization signed by you.

Provide the following:

    • Driver’s license or state issued ID (Mexican Nationals require one of the following: Passport, Visa Laser, or Matricula Consular) Please provide a legible copy.
    • $25.00 connection fee per meter
    • Deposit required by City ordinance needs to be prepaid. Amount starts at $100 and varies by location. For more information, refer to this deposit requirements document.
    • A formal rental lease (if you are renting) or closing documents (if you are purchasing) may be required in certain situations.
    • Completed Utility Service Application

Commercial Service

Business owners apply in the City Hall lobby from Monday-Friday. In case of an entity (corporation/partnership) an authorized representative such as the president or manager needs to come in person. If you are unable to come in person, you may send someone with an informal letter of authorization signed by you.

Provide the following:

    • Owner/President/Manager’s Driver’s license or state issued ID.
    • $25.00 connection fee per meter.
    • Deposit required by City ordinance needs to be prepaid. Amount starts at $250 and varies by location. For more information, refer to this deposit requirements document.
    • A formal rental lease (if you are renting) or closing documents (if you are purchasing) may be required in certain situations.
    • Completed Utility Service Application.
    • Documents establishing the business structure, i.e. Limited Liability Company, Corporation, Partnership, will be required for business entities. Please contact a Customer Service representative at 956-681-1600

Important Notes

Requests made after 1:00PM will be processed the next business day (Monday-Friday only).

You do not have to be present when the water is connected; however, make sure that all faucets or water-related appliances on the property are completely turned to the off position. Our servicemen verify the meter when turning the water on and if the meter shows any sign of consumption, they will leave the water off and a note will be left explaining why the water was not turned on.

If your water was left off due to “water running inside”, you will need to call Customer Service when you are able to be at the location or once you have shut off the remaining faucet(s). Please call: 956.681.1600

In the event that you are out of town and cannot apply in person, the Utility Service Application can be printed and faxed to a Customer Relations representative with the aforementioned and any deposit or fees would need to be paid over the phone with a credit/debit card or electronic check and a $2.75 convenience fee will be charged per transaction to use this payment method. If you do not accept to pay the convenience fee, then you will need to apply in person to be able to use a different payment method. Please call our Customer Relations department at 956.681.1600 if you must use this option in order for us to give you all the details.

 

Disconnect Service

Requests to disconnect service can be made only by the account holder or any authorized person on the account in the following ways:

    • Mail –Please send a written request along with a copy of your picture id to McAllen Public Utility, P.O. Box 280, McAllen, TX 78505.
    • Fax- Please send a written request along with a legible copy of your picture id to 956.681.1629
    • Via phone-In order to authorize termination the account holder will be asked to verify their driver’s license with a Customer Service representative.
    • In person-Please visit our lobby Monday-Friday from 8AM-5PM with your picture ID.

NOTE: Please make sure to include a forwarding address with your request.

 

Transfer Service

Requests to transfer service to another location can be made only by the account holder or any authorized person on the account. There is a $25.00 connection fee per meter and your deposit will be transferred from your existing account to the new location.

Transfer your service:

    • Via phone-In order to authorize the transfer the account holder will be asked to verify their driver’s license with a Customer Service representative.
    • In person-Please visit our lobby Monday-Friday from 8AM-5PM with your valid picture ID.

    NOTE: Any past due balance on your existing account needs to be paid before we can transfer service to another location.

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