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City Launches McAllen 311: A New Resident Communications Platform

by Office of Communications and Media Relations | Oct 01, 2013



McAllen, Texas (October 1, 2013)
 – McAllen officials are pleased to launch McAllen 311, the official civic engagement tool allowing residents to stay in touch with the City. Through this new, easy-to-use service, residents have access to important City information, can report issues, and track their requests online and/or via their mobile phones. The City of McAllen partnered with PublicStuff, an innovative CRM software company, to launch the digital communication solution. 

Here's how it works for residents:

  • Do have concerns in your community regarding food, noise, street flooding, funny smells or even those pesky mosquitoes? 
  • Now you can submit these issues and images via your iPhone or Android or online at www.mcallen.net/mcallen 311. Concerns submitted through smart-phones are automatically geo-tagged.
  • The relevant City staff members receive this information and resolve the problem quickly and efficiently.
Users are able to add comments to further describe the concern they or a fellow resident have reported. Residents can easily track their requests, support other requests and receive status updates via push notifications from the City. With PublicStuff, the City is able to manage and improve the efficiency in which they respond to resident concerns. 

The app also supports multiple languages through our One Voice – Instant Translation feature, enabling all McAllen residents who don’t speak English the ability to access City services and submit requests in their native language automatically from their smartphones. 

McAllen 311 is a free app and is available in the Apple and Google app stores for immediate use. 

McAllen 311 is also supported via the McAllen 311 Information Center.  Residents can speak to City of McAllen staff by calling (956) 681-3111, Monday through Friday, from 8:00 am to 5:00 pm.
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