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McAllen DPS Office Reopens with New Technology

by Texas Department of Public Safety | Mar 11, 2014

WESLACO – The Texas Department of Public Safety (DPS) will reopen the McAllen Driver License Office on Monday, March 10. The office, which closed temporarily, has undergone a major renovation project, which included a complete revamping of the building’s interior and implementation of new technology to improve efficiency and customer service. As a result, the nearby Edinburg Driver License Office, which was housing the McAllen office personnel during the renovation, will cease operations Thursday, March 6, at 5 p.m.  

 

The McAllen office will now utilize a new queuing system that allows customers to secure a spot in line before going to the office. Customers can virtually enter the line via cell phone, online or using a land line. The system also offers customers interactive options to make adjustments to their place in line – for instance, if they are running late, they can push themselves back in line. Walk-in customers can use the new self-service check-in kiosks and have the option of returning later, closer to their appointment time, while communicating with the DPS office by text or phone call.

 

The renovated building, with its redesigned floor plan, includes a variety of new features, such as the addition of four workstations (for a total of 10) that will increase the efficiency of processing customer transactions.

 

The McAllen Driver License Office is located at 1414 North Bicentennial Blvd., McAllen, TX 78501. The office will be open Monday through Friday from 8 a.m. to 5 p.m., with the exception of Tuesdays when the office is open until 6 p.m.

 

Beginning Monday, March 10, customers can get in line before coming to the McAllen Drive License Office by visiting http://www.txdps.state.tx.us/administration/driver_licensing_control/rolodex/search.asp.

 

Many residents are eligible to conveniently renew their license, identification card or change of address online at www.Texas.gov/DLRenewal. In order to renew online, the card cannot have been expired for more than two years.

 

Customers who must visit an office can check the DPS website to make sure they have the proper paperwork (including documents needed for residency requirements) before making the trip to the office at www.dps.texas.gov/DriverLicense/ApplyforLicense.htm.

 

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