Page 287 - Budget FY 2022-2023 - Update

Adopted Budget 2023 City of McAllen, Texas

Water Fund
Utility Billing
http://www�mcallenpublicutility�com/
Mission Statement: DEPARTMENT SUMMARY
The Utility Billing Actual Adj. Budget Estimated Budget
Department provides 20-21 21-22 21-22 22-23
residential, commercial, Expenditure Detail:
and industrial billing Personnel Services
for water, sewer, and Salaries and Wages $ 363,887 $ 387,398 $ 383,064 $ 414,691
sanitation� We are Employee Benefits 106,536 120,275 116,178 132,471
committed to rendering Supplies 29,214 38,000 36,509 41,650
accurate billing on a Other Services and Charges 302,314 335,630 312,874 385,443
timely basis to all of
our customers through Maintenance 2,215 13,600 400 13,600
a cost-effective and
innovative approach� Operations Subtotal 804,167 894,903 849,025 987,855
Capital Outlay 12,887 17,300 17,285 8,550
Total Expenditures $ 817,054 $ 912,203 $ 866,310 $ 996,405

PERSONNEL
Exempt 2 2 2 2
Non-Exempt 7 7 7 8
Part-Time - - - -
Total Positions Authorized 9 9 9 10

Contact Us: MAJOR FY 22-23 GOALS
Melba D� Carvajal 1� Promote e-bills for faster communication with citizens and cost savings for the department�
Director of Finance for 2� Promote continuous professional development of Utility Billing Department employees through trainings,
Utilities conferences, webinars, etc�
Terri Uvalle 3� Continue to work with IT Dept on the implementation of the ERP project
Assistant Director 4� Commence implementation of AMI Project which is the replacement of all manually read meters to automatic
617 S� Broadway meter reading thru WiFi�
McAllen, TX 78501
(956) 681-1640

Description: PERFORMANCE MEASURES
For the fiscal year of Actual Goal Estimated Goal
2020-2021 on a monthly FY 20-21 FY 21-22 FY 21-22 FY 22-23
basis with a total of Inputs:
9 employees, staff Number of full time employees 9 9 9 10
reviewed and processed Department Expenditures $ 817,054 $ 906,721 $ 866,310 $ 996,405
approximately 42,450 Outputs:
utility statements and Utility bills processed 505,020 514,200 509,060 505,580
about 5,950 e-bills
which includes water, E-notifications processed 69,175 71,370 76,245 85,440
sewer, sanitation, recycle Service orders processed 17,197 16,200 19,550 20,400
fee, brush collection, Total amount billed $ 61,820,578 $ 62,172,000 $ 61,562,550 $ 62,172,000
drainage, neighborhood Delinquent notices generated 95,404 102,120 100,834 102,120
association fees, Effectiveness Measures:
sanitation sales taxes, # of Billing dates billed as scheduled 36 36 36 36
and other miscellaneous % of accounts billed timely 99�99% 100�00% 100�00% 100�00%
charges� Amount % of accounts billed accurately 99�99% 100�00% 99�99% 99�99%
billed monthly was Efficiency Measures:
approximately 5,151,715 Utility bills processed per employee
with water consumption monthly 9,570 9,760 9,755 9,850
of 634,127,135 gallons Service orders processed per employee
and approximately monthly 287 270 326 340
15,000 accounts Cost per bill 1 2 1 2
reviewed� Staff also Number of bills not billed timely 38 6 25 24
inserted approximately Number of accounts billed incorrectly 66 24 80 70
8,000 delinquent notices�
Department expenditures per capita $ 5�65 $ 6�17 $ 5�89 $ 6�70
Population: 144,650 147,034 147,034 148,714
*N/A=Not Available, N/P=Not Provided

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