Page 292 - City of McAllen - Approved Annual Budget Book FY 24-25

City of McAllen, Texas Adopted Budget 2025

Water Fund

Utility Billing
http://www�mcallenpublicutility�com/
Mission Statement: DEPARTMENT SUMMARY

The Utility Billing Actual Adj. Budget Estimated Budget
Department provides 22-23 23-24 23-24 24-25
residential, commercial, and Expenditure Detail:
industrial billing for water, Personnel Services
sewer, and sanitation� We Salaries and Wages $ 407,147 $ 460,664 $ 443,129 $ 460,015
are committed to rendering Employee Benefits 79,755 157,829 157,829 156,470
accurate billing on a timely Supplies 32,343 44,000 32,980 44,000
basis to all of our customers Other Services and Charges 365,947 412,443 388,058 424,443
through a cost-effective and
innovative approach� Maintenance 938 13,600 6,800 13,600
Operations Subtotal 886,131 1,088,536 1,028,796 1,098,528
Capital Outlay 8,018 13,200 13,270 1,650
Total Expenditures $ 894,147 $ 1,101,736 $ 1,042,066 $ 1,100,178
PERSONNEL
Exempt 2 2 2 2
Non-Exempt 7 8 8 8
Part-Time - - - -
Total Positions Authorized 9 10 10 10

Contact Us: MAJOR FY 24-25 GOALS
Maria S� Chavero 1� Continue promoting e-bills for faster communication with citizens and cost savings for the department�
Director of Finance for 2� Promote continuous professional development of Utility Billing Department employees through trainings,
Utilities conferences, webinars, etc�
Terri Uvalle 3� Continue to work with IT Dept on the implementation of the ERP project�
Assistant Director 4� Continue with the replacement of all manually read meters to automatic meter reading thru assigned radio
617 S� Broadway McAllen, frequency�
TX 78501
(956) 681-1640

Description: PERFORMANCE MEASURES
For the fiscal year of 2022- Actual Goal Estimated Goal
2023 on a monthly basis FY 22-23 FY 23-24 FY 23-24 FY 24-25
with a total of 10 employees, Inputs:
staff reviewed and Number of full time employees 9 10 10 10
processed approximately Department Expenditures $ 894,147 $ 1,101,736 $ 1,042,066 $ 1,100,178
42,460 utility statements Outputs:
with about 7,470 e-bills� Utility bills processed 509,537 505,350 508,500 505,000
Charges billed includes
water, sewer, sanitation, E-notifications processed 89,651 100,350 100,000 110,000
recycle fee, brush collection, Service orders processed 23,120 22,800 23,375 25,200
drainage, neighborhood Total amount billed $ 67,577,311 $ 65,550,000 $ 76,100,000 $ 65,550,000
association fees, sanitation Delinquent notices generated 102,186 102,850 107,000 108,000
sales taxes, and other Effectiveness Measures:
miscellaneous charges� # of Billing dates billed as scheduled 36 36 36 36
Amount billed monthly was % of accounts billed timely 99�99% 100�00% 100�00% 100�00%
approximately $5,631,443� % of accounts billed accurately 99�99% 99�99% 99�99% 99�99%
with water consumption Efficiency Measures:
of 650,206,441 gallons Utility bills processed per employee
and approximately 12,360 monthly 9,986 10,095 10,142 10,250
accounts reviewed� Staff Service orders processed per employee
also inserted approximately monthly 385 380 390 420
8,500 delinquent notices� Cost per bill 1�49 1�82 1�71 1�79
Number of bills not billed timely 1 2 2 2
Number of accounts billed incorrectly 113 48 50 15
Department expenditures per capita $ 6�13 $ 7�47 $ 7�06 $ 7�36
Population: 145,790 147,099 147,539 149,383
*N/A=Not Available, N/P=Not Provided

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