Page 291 - City of McAllen - Approved Annual Budget Book FY 24-25

Adopted Budget 2025 City of McAllen, Texas

Water Fund

Meter Readers
http://www�mcallenpublicutility�com/
Mission Statement: DEPARTMENT SUMMARY

The Meter Reader Actual Adj. Budget Estimated Budget
Department is 22-23 23-24 23-24 24-25
committed to providing Expenditure Detail:
professional, responsive Personnel Services
and innovative field Salaries and Wages $ 754,512 $ 822,130 $ 819,635 $ 826,162
customer service and Employee Benefits 155,568 298,477 303,278 303,739
accurate meter readings Supplies 19,912 32,900 24,500 35,700
for the citizens and Other Services and Charges 39,842 54,951 41,400 55,742
visitors of McAllen�
Maintenance 130,539 270,300 241,800 270,300

Operations Subtotal 1,100,374 1,478,758 1,430,613 1,491,643
Capital Outlay 11,081 24,200 21,700 13,000
Total Expenditures $ 1,111,452 $ 1,502,958 $ 1,452,313 $ 1,504,643

PERSONNEL
Exempt 2 2 2 2
Non-Exempt 17 17 17 17
Total Positions Authorized 19 19 19 19

Contact Us: MAJOR FY 24-25 GOALS
Maria S� Chavero 1� Promote continuous professional development of the Meter Reader Department employees through trainings,

Director of Finance for Utilities conferences, webinars, etc�
Terri Uvalle 2. Enhance the collaboration between the citizens and staff regarding the significance of keeping the meter area
Assistant Director
609 S� Broadway McAllen, TX accessible and clean�
78501 3� Continue working with IT Department on the implementation of the ERP Project�
(956) 681-1640 4� Continue with the implementation of AMI Project which is replacement of all manually read meters to
automatic meter reading through an assigned radio frequency�

Description: PERFORMANCE MEASURES
The Meter Reader Dept� Actual Goal Estimated Goal
provides water meter FY 22-23 FY 23-24 FY 23-24 FY 24-25
readings and meter Inputs:
connection services� At Number of full time employees 19 19 19 19
the end of September - Asst� Mgr / Working Supervisors 4 4 4 4
2023 with a staff
of 9 meter readers, - Meter Readers 9 9 9 9
the department read - Meter Technicians 6 6 6 6
approximately 45,680 Department Expenditures $ 1,111,452 $ 1,502,958 $ 1,452,313 $ 1,504,643
meters on a monthly Outputs:
basis� Also processed is Number of manual Meter Reads 555,184 401,900 480,300 190,020
a total of approximately Number of AMI Meter Reads 80,743 238,000 170,500 471,900
8,500 AMI readings Number of AMI Meter Reads - Reclaim 8,455 11,820 10,175 11,130
monthly both potable Number of service orders completed 52,353 54,000 60,000 62,500
water meters and Number of meters/readings checked 20,508 17,000 22,000 25,000
reclaim meters� A staff Effectiveness Measures:
of 6 Meter Technicians
provides field customer 24 - hour service percentage 100% 100% 100% 100%
service for our citizens, Reading accuracy percentage 99�86% 99�95% 99�95% 99�95%
consisting of connecting Efficiency Measures:
and disconnecting water Number of meters read daily per meter
services and responding reader 271 196 234 93
to customer field Number of service orders processed by
inquiries� The Meter meter tech� monthly� 727 750 833 868
Technicians respond Cost per Meter Read $ 1�75 $ 2�35 $ 2�23 $ 2�27
to approximately 4,365 Department expenditures per capita $ 7�62 $ 10�19 $ 9�84 $ 10�07
field customer service Population: 145,790 147,099 147,539 149,383
requests on a monthly
basis� *N/A=Not Available, N/P=Not Provided

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