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Water Fund
Utility Billing

http://www.mcallenpublicutility.com/
Mission Department Summary
Statement: Actual Adj. Budget Estimated Budget
The Utility Billing Expenditure Detail: 18-19 19-20 19-20 20-21
Department provides Personnel Services
residential, Salaries and Wages $ 351,942 $ 359,574 $ 356,647 $ 359,579
commercial, and Employee Benefits 89,345 107,464 102,948 111,411
industrial billing for Supplies 27,165 38,000 32,130 38,000
water, sewer, and Other Services and Charges 283,864 317,450 281,723 327,130
sanitation. We are Maintenance 865 5,100 3,058 13,600
committed to rendering
accurate billing on a Operations Subtotal 753,182 827,588 776,506 849,720
timely basis to all of
our customers through Capital Outlay 7,699 6,375 11,738 13,972
a cost-effective and Total Expenditures $ 760,881 $ 833,963 $ 788,244 $ 863,692
innovative approach. PERSONNEL
Exempt 2 2 2 2
Non-Exempt 7 7 7 7
Part-Time - - - -
Total Positions Authorized 9 9 9 9

Contact Us: MAJOR FY 20-21 GOALS
Melba D. Carvajal
1.) Coordinate with Departments to promote the increase number of electronic bill service by 300.
Director of Finance for 2.) Promote continuous professional development of Utility Billing Department employees through trainings,
Utilities conferences, webinars, etc.
Terri Uvalle
3.) Enhance the quality of service to our customers through technology by Utility Billing Department
Assistant Director
609 S. Broadway assisting the Meter Reader Department; ensuring that the emails notification program is develop to inform
McAllen, TX 78501 customers when service order requests are completed.
(956) 681-1640

Description: Performance Measures
With a staff of 9 Actual Goal Estimated Goal
employees, the Utility FY 18-19 FY 19-20 FY 19-20 FY 20-21
Billing Department
reviews and processes Inputs:
40,107 utility Number of full time employees 9 9 9 9
statements and about Department Expenditures $ 760,881 $ 833,963 $ 788,244 $ 863,692
5,620 e-bills which Outputs:
include water, sewer,
sanitation, recycle fee, Utility bills processed 479,174 534,750 481,026 486,900
brush collection, E-notifications processed 63,865 54,450 72,075 75,180
neighborhood Service orders processed 12,883 15,600 15,028 15,030
associations, Total amount billed $ 55,956,945 $ 53,900,000 $ 54,421,630 $ 54,411,080
sanitation state taxes, Delinquent notices generated
and other 103,582 104,400 106,013 105,600
miscellaneous charges. Effectiveness Measures:
Total monthly revenues # of Billing dates billed as scheduled 36 36 36 36
of $5,130,612, water % of accounts billed timely 100% 100% 100% 100%
consumption of % of accounts billed accurately
820,712,300 gallons 100% 100% 100% 100%
and approximately Efficiency Measures:
14,034 accounts Utility bills processed per employee monthly 5,028 5,456 5,121 5,204
reviewed. Staff also Service orders processed per employee monthly 153 186 179 179
inserts approximately Cost per bill

8,476 delinquent $ 1.40 $ 1.42 $ 1.43 $ 1.54
notices monthly. Number of bills not billed timely 10 6 6 6

Number of accounts billed incorrectly 43 30 20 24

Department expenditures per capita $ 5.10 $ 5.56 $ 5.21 $ 5.62

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