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Water Fund
Meter Readers
http://www.mcallenpublicutility.com/

Mission Department Summary
Statement: Actual Adj. Budget Estimated Budget
The Meter Reader Expenditure Detail: 18-19 19-20 19-20 20-21
Department is Personnel Services
committed to providing Salaries and Wages $ 623,216 $ 717,158 $ 673,687 $ 714,973

professional, Employee Benefits 179,607 232,179 210,954 233,046
responsive and Supplies 14,877 24,400 18,300 25,600
innovative field Other Services and Charges 29,966 49,775 36,920 59,031
customer service and Maintenance 67,933 80,300 63,855 80,600
accurate meter
readings for the Operations Subtotal 915,599 1,103,812 1,003,716 1,113,250

citizens and visitors of Capital Outlay 4,280 16,290 20,800 7,118
McAllen.
Total Expenditures $ 919,879 $ 1,120,102 $ 1,024,516 $ 1,120,368
PERSONNEL
Exempt 1 1 1 1
Non-Exempt 17 18 18 18
Part-Time - - - -
Total Positions Authorized 18 19 19 19

Contact Us: MAJOR FY 20-21 GOALS
Melba D. Carvajal 1.) Improve communications with our citizens through automatic emails to customers regarding status of request submitted
Director of Finance for once the service order is completed. This will also allow us the opportunity to request for feedback on customer service and
Utilities services provided by our technicians
Terri Uvalle 2.) Correctly identify the location of all water meters by developing a process to collect GPS coordinates for all manually read
Assistant Director meters for one area by utilizing Meter Reading Software.
609 S. Broadway 3.) Promote continuous professional development of the Meter Reader Department employees through trainings, conferences,
McAllen, TX 78501 webinars, etc.
(956) 681-1640
4.) AMI Project - Major project to replace Meters. (6.4.5)

Description: Performance Measures
The Meter Reader Actual Goal Estimated Goal
Dept. provides water FY 18-19 FY 19-20 FY 19-20 FY 20-21
meter reading and
meter connection Inputs:
services. With a staff Number of full time employees 18 19 19 19
of 9 meter readers, the - Asst. Mgr / Working Supervisors 3 3 3 4
department reads
approximately 45,000 - Meter Readers 9 9 9 9
meters a month. A - Meter Technicians 6 6 6 6

staff of 6 Meter Department Expenditures $ 919,879 $ 1,120,102 $ 1,024,516 $ 1,120,368
Technicians provides Outputs:
field customer service Number of Meters read 594,038 590,700 603,425 567,300
for our citizens,
consisting of Number of service orders completed 47,408 43,320 45,824 48,000
connecting and Number of meters/readings checked 7,275 9,500 7,435 8,500
disconnecting water Effectiveness Measures:
services and
responding to 24 - hour service percentage 99% 100% 99% 100%
customer field Reading accuracy percentage 99.9% 100% 99% 100%
inquiries. The Meter Efficiency Measures:
Technicians respond to Number of completed service orders per
approximately 3,900 employee monthly 658 602 636 667
field customer service Number of meters read daily per meter
requests on a monthly reader 277 276 282 265
basis.
Department expenditures per capita $ 6.17 $ 7.47 $ 6.77 $ 7.30

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