Page 135 - City of McAllen - Approved Annual Budget Book FY 24-25

Adopted Budget 2025 City of McAllen, Texas

General Fund

Information Technology
https://www�mcallen�net/
Mission Statement: DEPARTMENT SUMMARY
The Information Actual Adj. Budget Estimated Budget
Technology (IT) 22-23 23-24 23-24 24-25
department provides Expenditure Detail:
administration and Personnel Services
appropriation of Salaries and Wages $ 1,809,532 $ 2,020,015 $ 2,020,015 $ 2,052,170
technological support Employee Benefits 469,273 596,738 596,738 602,889
and solutions to our Supplies 37,918 35,598 25,598 25,598
staff and elected Other Services and Charges 156,425 320,362 330,362 326,925
officials to enhance our Maintenance 1,018,630 1,332,178 1,331,570 1,332,178
overall service to the
citizens and visitors of Operations Subtotal 3,491,777 4,304,891 4,304,283 4,339,760
521,685
710,941
672,741
the city of McAllen� Capital Outlay 1,819,600
Total Expenditures $ 4,013,462 $ 5,015,832 $ 4,977,024 $ 6,159,360

PERSONNEL
Exempt 17 18 18 18
Non-Exempt 12 13 13 13
Part-Time - 1 1 1
Total Positions Authorized 29 32 32 32

Contact Us: MAJOR FY 24-25 GOALS
Robert Acosta 1. The Information Technology Department will facilitate more ONLINE transactions such as Permits,
Information Subdivisions, Garage Sales, etc� (5�1�01)
Technology Director 2� The Information Technology Department will implement a new Enterprise Resource Planning Software that will
1300 Houston Avenue replace legacy software for Utility billing, finance, customer relationship management, and HR software. (5.1.10)
McAllen, TX 78501 3� The Information Technology Department in collaboration with Human Resources will implement Human
(956) 681-1100 Resources Software for hiring and recruiting� (5�1�13)
4� The Information Technology Department will provide offsite backup of data in cloud for disaster recovery
servicing� (5�1�14)
5. City Fiber Optic Networking to connect City systems and facilities together via fiber optic lines. (5.2.18)
6� The Information Technology Department will redesign existing city website� (5�2�19)
7. The Information Technology Department will replace Wi-fi at City Owned Facilities. (6.1.04)
8� The Information Technology Department will replace Badge Access controls at City Owned Facilities� (6�1�05)

Description: PERFORMANCE MEASURES
The Information Actual Goal Estimated Goal
Technology Department FY 22-23 FY 23-24 FY 23-24 FY 24-25
provides technology Inputs:
services to the City of Number of full time employees 29 31 31 31
McAllen� A staff of 29 Number of support personnel 17 18 18 18
full-time employees Number of project personnel 12 13 13 13
provide project services Department Expenditures $ 4,013,462 $ 5,015,832 $ 4,977,024 $ 6,159,360
and support� For
support, 17 employees Outputs:
maintain all computer Number of servers supported 320 325 327 327
systems and networks� Number of Users supported 1,967 2,000 2,000 2,000
For project services Number of printers/scanners supported 148 150 155 155
prioritized by the IT Number of networks supported 540 545 545 545
Steering Committee Number of work orders closed 7,300 7,400 7,100 7,200
there are 9 full-time Effectiveness Measures:
positions� Average days to close work orders 5 5 5 5
Percent of support hours 20% 20% 20% 80%
Percent of project hours 80% 80% 80% 20%
Efficiency Measures:
Average monthly requests closed per
person (Support personnel) 20 20 20 20
Expenditures per full time employee $ 133,782�07 $ 163,169�22 $ 160,549�16 $ 192,480�01
Department expenditures per capita $ 27�53 $ 33�28 $ 33�73 $ 41�23
Population: 145,790 147,099 147,539 149,383
*N/A=Not Available, N/P=Not Provided

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