Page 92 - APPROVED ANNUAL BUDGET BOOK FY 21-22

City of McAllen, Texas Adopted Budget 2022

General Fund

Passport Facility
https://www�mcallen�net/departments/secretary/passports
Mission Statement: DEPARTMENT SUMMARY
Dedicated to processing Actual Adj. Budget Estimated Budget
applications for a 19-20 20-21 20-21 21-22
U�S� Passport with Expenditure Detail:
the highest regard to Personnel Services
integrity, confidentiality Salaries and Wages $ 133,400 $ 139,712 $ 139,712 $ 139,677
and superior customer Employee Benefits 36,628 41,374 41,374 42,535
service�
Supplies 1,648 2,425 2,300 2,425
Other Services and Charges 6,321 8,793 8,198 8,620
Maintenance - 200 200 200

Operations Subtotal 177,997 192,504 191,784 193,458
Capital Outlay - 10,000 10,000 -
Total Expenditures $ 177,997 $ 202,504 $ 201,784 $ 193,458

PERSONNEL
Exempt 1 1 1 1
Non-Exempt 3 3 3 3
Part-Time - - - -
Total Positions Authorized 4 4 4 4

Contact Us: MAJOR FY 21-22 GOALS
Norma Rodriguez 1�) Continue to execute passport applications and ensure that said applications forms and supporting
Passport Services documents are correctly and promptly submitted�
Coordinator 2�) Continue to provide customer service and remain integral in assisting citizens receiving their passports�
221 S� 15th Street 3�) Continue to process applicants while observing all CDC guidelines while providing customer service with
McAllen, TX 78501 professionalism�
(956) 681-1450 4�) Implement an automated system that will send reminder through an email to citizens for scheduled
appointments�

Description: PERFORMANCE MEASURES
The City of McAllen is Actual Goal Estimated Goal
able to offer an essential FY 19-20 FY 20-21 FY 20-21 FY 21-22
service in a central Inputs:
location in the heart of Number of full time employees 4 4 4 4
the city convenient to the Department expenditures $ 177,997 $ 202,504 $ 201,784 $ 193,458
traveling public (transit Outputs:
facility), and also offering Number of walk-ins assisted with questions
an additional service and information only 12,340 16,000 17,000 15,000
being notary public Number of applications processed for US
service� Passport Book 6,655 11,000 1,200 10,000
Passport photos taken 5,535 7,000 8,000 7,000
Effectiveness Measures:
Average number of walk-ins assisted with
questions and information only (FTE) daily 50 90 30-60 65
Average number of applications processed for
US Passport Book per employee daily 15 22 15-20 21
Average number of applications processed for
US Passport Card per employee daily 15 22 15-20 21
Efficiency Measures:
Average cost of applications processed for US
Passport Book $ 35 $ 35 $ 35 $ 35
Average cost of applications processed for US
Passport Card $ 35 $ 35 $ 35 $ 35
Department expenditures per capita $ 1�18 $ 1�32 $ 1�31 $ 1�23
Population: 151,352 153,546 153,622 156,649
*N/A=Not Available, N/P=Not Provided

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