Not sure where to direct your inquiry? Use this department guide to help you narrow down who you need to contact.
Customer Relations
Customer Relations
Phone
(956) 681-1600
If Busy:
(956) 681-1000
After Hours
(956) 681-1717
- To inquire on your account
- For Payments & billing inquiries
- To connect & disconnect services
- For change of customer information such as: phone number, mailing address, etc.
- To cancel services
- To have meters tested and/or repaired
- To report possible meter tampering
- To report damage to a water meter, box, or a lid.
Meter Readers
Meter Readers
Phone
(956) 681-1600
- To learn how to read your meter
- To have your meter read
- To have your meter turned on or off
- To report possible meter tampering or suspected unauthorized use of water.
Water Line Maintenance
Water Line Maintenance
Phone
(956) 681-1660
After Hours
(956) 681-1717
- To report a water line break
- For information on backflow or the backflow siphonage protection program
- To check for water line pressure
- To repair & maintain fire hydrants
- To locate water lines or valves
- To report a meter leak
- For maintenance work on meters
- To report damage to the meter, box, or lid.
- To relocate, raise, or lower meters
- For status on installation of regular water meters and traveling meters
- To report bad taste or odor in your water.
Water Treatment Plant
Water Treatment Plant
Phone
(956) 681-1700
After Hours
(956) 681-1717
- For information on the quality of water: taste & odor
- For information on the water treatment process.
Water Lab
Water Lab
Phone
(956) 681-1720
- To test the quality of your water & information on the quality of your water: taste & odor
- For sampling water in new lines.
Water Lab
Water Lab
Phone
(956) 681-1720
- To test the quality of your water & information on the quality of your water: taste & odor
- For sampling water in new lines.
Wastewater Collections
Wastewater Collections
Phone
(956) 681-1755
If Busy:
(956) 681-1750
After Hours
(956) 681-1717
- To report sewer backups
- To report sewer line repairs
- To report lift station alarms
- To report missing or damage manhole covers
- To report bad odors.
Wastewater Treatment Plant
Wastewater Treatment Plant
Phone
(956) 681-1750
If Busy:
(956) 681-1755
- To haul waste
- For information on the waste treatment process
- For information on water re-use.
Pretreatment Program
Pretreatment Program
Phone
(956) 681-1760
If Busy:
(956) 681-1755
- For information on pretreatment related matters including surcharge sampling & grease trap inspections
- For industrial permitting & sampling
- For liquid waste hauler registration & inspection
- For PH sampling or septic waste haulers.