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Not sure where to direct your inquiry? Use this department guide to help you narrow down who you need to contact.

Customer Relations

Customer Relations

Phone
(956) 681-1600

If Busy:
(956) 681-1000

After Hours
(956) 681-1717

  • To inquire on your account
  • For Payments & billing inquiries
  • To connect & disconnect services
  • For change of customer information such as: phone number, mailing address, etc.
  • To cancel services
  • To have meters tested and/or repaired
  • To report possible meter tampering
  • To report damage to a water meter, box, or a lid.

Meter Readers

Meter Readers

Phone
(956) 681-1600

  • To learn how to read your meter
  • To have your meter read
  • To have your meter turned on or off
  • To report possible meter tampering or suspected unauthorized use of water.

Water Line Maintenance

Water Line Maintenance

Phone
(956) 681-1660

After Hours
(956) 681-1717

  • To report a water line break
  • For information on backflow or the backflow siphonage protection program
  • To check for water line pressure
  • To repair & maintain fire hydrants
  • To locate water lines or valves
  • To report a meter leak
  • For maintenance work on meters
  • To report damage to the meter, box, or lid.
  • To relocate, raise, or lower meters
  • For status on installation of regular water meters and traveling meters
  • To report bad taste or odor in your water.

Water Treatment Plant

Water Treatment Plant

Phone
(956) 688-3390

After Hours
(956) 681-1717

  • For information on the quality of water: taste & odor
  • For information on the water treatment process.

Water Lab

Water Lab

Phone
(956) 688-3394

  • To test the quality of your water & information on the quality of your water: taste & odor
  • For sampling water in new lines.

Wastewater Collections

Wastewater Collections

Phone
(956) 688-3385

If Busy:
(956) 688-3380

After Hours
(956) 681-1717

  • To report sewer backups
  • To report sewer line repairs
  • To report lift station alarms
  • To report missing or damage manhole covers
  • To report bad odors.

Wastewater Treatment Plant

Wastewater Treatment Plant

Phone
(956) 688-3380

If Busy:
(956) 688-3385

  • To haul waste
  • For information on the waste treatment process
  • For information on water re-use.

Pretreatment Program

Pretreatment Program

Phone
(956) 688-3382

If Busy:
(956) 688-3380

  • For information on pretreatment related matters including surcharge sampling & grease trap inspections
  • For industrial permitting & sampling
  • For liquid waste hauler registration & inspection
  • For PH sampling or septic waste haulers.