Connect New Service Residential Service If you are a new customer or do not have an existing account with the City of McAllen under your name you will need to apply in person at City Hall from Monday-Friday in our lobby. If you are unable to come in person, you may send someone with an informal letter of authorization signed by you with the items mentioned below. You will need the following: - Driver’s license or state issued Id (Mexican Nationals require one of the following: Passport, Visa Laser, or Matricula Consular) Please send a legible copy with along with your application.
- $15.00 connection fee per meter.
- Deposit required by City ordinance needs to be prepaid. Amount starts at $100 and varies by location. For more information, refer to this deposit requirements document.
- A formal rental lease (if you are renting) or closing documents (if you are purchasing) may be required in certain situations.
- Completed Utility Service Application.
Commercial Service The business owner needs to apply in person at City Hall from Monday-Friday in our lobby. In case of an entity (corporation/partnership) an authorized representative such as the president or manager needs to come in person. If you are unable to come in person, you may send someone with an informal letter of authorization signed by you with the items mentioned below. You will need the following: - Owner/President/Manager’s Driver’s license or state issued Id.
- $15.00 connection fee per meter.
- Deposit required by City ordinance needs to be prepaid. Amount starts at $250 and varies by location. For more information, refer to this deposit requirements document.
- A formal rental lease (if you are renting) or closing documents (if you are purchasing) may be required in certain situations.
- Completed Utility Service Application.
Important Notes Any request made after 1:00PM will be processed for the next business day (Monday-Friday only). You do not have to be present when the water is connected; however, make sure that all faucets or water-related appliances on the property are completely turned to the off position. Our servicemen verify the meter when turning the water on and if the meter shows any sign of consumption, they will leave the water off and a note will be left explaining why the water was not turned on. If your water was left off due to “water running inside”, you will need to call Customer Service when you are able to be at the location or once you have shut off the remaining faucet(s). Please call: 956.681.1600 (Before 5:30 PM) or 956.681.1717(After 5:30 PM) In the event that you are out of town and cannot apply in person, the Utility Service Application can be printed and faxed to a Customer Relations representative with the aforementioned and any deposit or fees would need to be paid over the phone with a Visa or MasterCard. Please call our Customer Relations department at 956.681.1600 if you must use this option in order for us to give you all the details. Disconnect Service Requests to disconnect service can be made only by the account holder or any authorized person on the account in the following ways: - Mail –Please send a written request along with a copy of your picture id to McAllen Public Utility, P.O. Box 280, McAllen, TX 78505.
- Fax- Please send a written request along with a copy of your picture id to 956.681.1629.
- Via phone-In order to authorize termination the account holder will be asked to verify their driver’s license or social security number with a Customer Service representative.
- In person-Please visit our lobby Monday-Friday from 8AM-5PM with your picture ID.
NOTE: Please make sure to include a forwarding address with your request. Transfer Service Requests to transfer service to another location can be made only by the account holder or any authorized person on the account. There is a $15.00 connection fee per meter and your deposit will be transferred from your existing account to the new location. Transfer your service: - Via phone-In order to authorize the transfer the account holder will be asked to verify their driver’s license or social security number with a Customer Service representative.
- In person-Please visit our lobby Monday-Friday from 8AM-5PM with your picture ID.
NOTE: Any past due balance on your existing account needs to be paid before we can transfer service to another location.
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