Customer Relations

City of McAllen » McAllen Public Utility (MPU) » Departments » Customer Relations

The City of McAllen Customer Relations Department strives to provide the highest level of customer service at all times. Whether you need emergency assistance, or simply have a question about your bill, we’re here to help. The Customer Relations department is also responsible in assisting you with your needs such as connecting/disconnecting service, transferring service, billing inquiries, meter taps, establishing sanitation services, payments, as well as with any problems dealing with your meter. Call (956) 681-1600 for more information.

The department is comprised of two divisions: Cashier Clerks and Customer Service Clerks and although we work together, each have their own duties. The Customer Relations department consists of payments made at City Hall either via phone, lobby, drive-thru, mail, night deposit box, or at any of our several payment substations. Customer service clerks are on the other side of the spectrum and handle services such as connects and disconnects which are provided to our citizens via phone, in our lobby, and via fax as well. We also have a cashier crew leader and a customer service crew leader who supervise and assist the cashiers and customer service representatives respectively.

When to contact our department....

• to inquire on your utility account
• to make a payment using Visa or MasterCard
• for payment & billing inquiries
• to connect, disconnect, or transfer services
• for change of information such as: phone number, mailing address, etc
• to cancel services
• to have meter tested and/or repaired
• to report possible meter tampering
• for status on installation of regular water meters & traveling meters
• for assistance with MPU website and/or MyBills

Mailing Address

McAllen Public Utility
P O BOX 280
McAllen, TX 78505-0280