Skip Navigation LinksMcAllen Public Utility (MPU)Departments » Customer Relations

Welcome to the City of McAllen’s online Customer Service Center for your utility account. The City of McAllen Customer Relations Department strives to provide the highest level of customer service at all times. Whether you need emergency assistance, or simply have a question about your bill, we’re here to help. The Customer Relations department is also responsible in assisting you with your needs such as connecting/disconnecting service, transferring service, billing inquiries, meter taps, establishing sanitation services, payments, as well as with any problems dealing with your meter. Call (956) 681-1600 for more information.

Mailing Address

McAllen Public Utility
P O BOX 280
McAllen, TX 78505-0280

Customer Relations Staff
Name Position Phone
Pablo M. Rodriguez Customer Relations Superintendent 681-1600
Mayra Pena Customer Relations Assistant Superintendent 681-1604
Rosie Arredondo Working Supervisor 681-1627
Lupita Palacios Customer Service Crew Leader 681-1626
Eliamar Garza Customer Service Clerk 681-1600
Mercedes Hernandez Customer Service Clerk 681-1600
Elena Macias Customer Service Clerk 681-1600
Dora Salinas Customer Service Clerk 681-1600
Edith Salinas Customer Service Clerk 681-1600
Delia Rodriguez Cashiers Crew Leader 681-1600
Jasmine Aguilera Cashier Clerk 681-1600
Mariana Arteaga Cashier Clerk 681-1600
Cindy de la Torre Cashier Clerk 681-1600
Martin Perez Cashier Clerk 681-1600
O.J. Ortega Cashier Clerk 681-1600
Yolanda Cavazos Cashier Clerk 681-1600
Erika Kendon Cashier Clerk 681-1600
Monica Ortiz Cashier Clerk 681-1600