Help

MyBills Help

Register

First time users must register their account(s) before making online payments. Registering with MyBills is very quick and easy. Start by clicking the 'Register Here' link in the Login section of the home page. This will take you to STEP 1 of the registration process.

STEP 1: Enter your Customer ID located in the bottom right corner of your utility bill. It should be the first set of numbers before the dash. Click continue to proceed to STEP 2.
STEP 2: Activation is now required to ensure that you are the owner of the account. Choose one available methods** to activate (Driver's License Number, or Activation Code). If you choose the last option (Activation Code), you must call our offices, Monday - Friday, 8 AM to 5 PM to receive your unique activation code. Our customer service clerks will verify your identity and provide you with your one time Activation Code. Enter your Code into the text box in Step 2 and upon validation of your input, you will be processed to STEP 3.

** - The options shown for activation will depend on what data our system has on file for your account. Some accounts will only have DL options as well as the Activation Code. Some accounts will only have the Activation Code method available.
STEP 3: Setup your login information such as User ID, Password, and E-Mail Address. Click HERE for the User ID/Password Guidelines. You will also need to provide a Security Question and Answer. This question will be asked when you use the "Forgot Your Password" feature. The information you provide in Step 3 is very important, you must use it every time you login to your account. After submitting all the required information, you will proceed to STEP 4, the last step.
STEP 4: Choose the location(s) you would like to register for online account access. If you have more than one location (address) associated with your Customer ID, select all the locations that you would like to include for online viewing/payment. Customers with one account, must choose that one account before continuing. After you have selected your location(s), you are finished with the registration process. You will be redirected to the Main Screen.

Login

If you have already registered your account, you simply need to login from the home page to access your account data. Input your User ID and Password that you created when you registered (upper/lower case sensitive) and click Login. Upon verification of your information, you will be redirected to the Main Screen. If either your User ID or Password is incorrect you will be asked to re-enter the information. If you forgot your password, you can click on the 'Forgot Password' link in the Login portion of the home page. This will take you to a screen where you will verify your e-mail address and receive your login information via that e-mail account.

Main Screen

The Main Screen is comprised of two sections. The Menu and the Account(s) Snapshot. The Menu has 4 image links to the different areas of MyBills (Pay MyBill, Pay History, My Account and Help). The lower section is the Account(s) Snapshot. This will show the account(s) you have registered to your Customer ID with your current balance shown. To view the Bill Details, click on the Account Number for the corresponding account. The Bill Details page will show you your current bill exactly how it is mailed to your home.

Pay MyBill

The Pay MyBill screen shows all of your registered accounts complete with total/previous balance, Location ID, Address and Due Date. Each account is color coded in the following manner:

Regular Text = Account currently is paid or has a negative balance
Bold Text = Account currently has a current or previous balance due for payment
Red Bold Text = Account is delinquent and is prohibited from payment online due to disconnection
Blue Bold Text = Account has a payment posted in the past 3 days and is prohibited from payment online

You can choose to pay any of the balances (Total or Previous) from any of the accounts. No partial payments are accepted, you must pay the entire previous balance or total balance. Once you have decided which accounts you would like to pay, click 'Continue' at the bottom of the page to proceed.

Pay History

Your online pay history is available at all times. This page will show all of your online payments that you have made, along with a breakdown of all the accounts you payed via that transaction. To view the Payment Details, click the Transaction ID in the Pay History table. The Pay History data is updated instantly upon payment. After you make a payment, it may take up to 2 business days for it to reflect on your account balance(s). You can always view payments in the Payment History for pending payments that are not reflected on your balance yet.

My Account

The My Account page consists of 4 sections (Update Locations, Set Up Bank Draft, Update E-Mail Address, and Change Password). These sections can be minimized/maximized for your convenience.

Update Locations: For customers with more than one location, you can add/remove locations from your online portfolio. For customers with only one account, this option is disabled. To add a location, check the location(s) that you would like to add and click 'Add Locations'; to remove any location(s), check the locations you would like to remove and click 'Remove Locations'.
Set Up Bank Draft: If you would like to set up your account(s) for automatic bank draft, you can send a request here. Remember that this option will pay all of the accounts for your Customer ID, no matter which ones you have designated for online payment or not. Enter all the required info, read and accept the terms, and click 'Setup'. This will send your request to our offices and processed immediately. It may take up to one billing cycle for the automatic bank draft to ensue. For accounts that have already been setup for bank draft, this option is disabled.
Update E-Mail Address: If you would like to update your e-mail address, enter your new e-mail address, confirm your new e-mail address, and click 'Update'. This will change the e-mail address that we have on file that is used for your transaction receipts.
Change Password: If you would like to change your password, enter your current password, enter your new desired password, confirm your new password, and click 'Change Password'. This will change the password that you will use to login to MyBills. Your User ID will remain the same. Click HERE for the User ID/Password Guidelines.

Contact Us

If you have a problem with your billing information/online account or have any questions regarding your current utility bill, please call the water department at (956) 681-1600 or come by our office located at 1300 Houston Ave.

To report any technical problems or issues with MyBills, click HERE.