McAllen 311


Residents of McAllen can now receive assistance with questions about the city and specific departments by dialing 3-1-1 on their mobile or land line while within city limits!

McAllen 311 is committed to providing courteous, fast, and accurate customer service that results in transparent access to government information and services.

McAllen 311 is not to be used for emergency situations as it is only monitored during business hours.

For Emergencies,  Please Dial 911.

Citi Wi-Fi Information

Download the McAllen 311 App


Submit a Request On Our Website

You can do so by clicking on this link

Connect With Us

Call us by dialing 311 from anywhere in the city, Monday through Friday, 8:00 am – 5:00 pm.  For outside the city, please dial (956) 681-3111